FAQs

CORONAVIRUS UPDATE: Please be aware that due to this current worldwide situation, the delivery time of your order may take slightly longer than usual. We’re working closely with our delivery partners to prioritise safe delivery as best we can. We advise our customers to check their tracking information or contact our Customer Care Team if you need further help regarding your order.

WMNS WEAR IS NOT RESPONSIBLE FOR LOST, STOLEN OR MISSING PACKAGES- PLEASE CONTACT ROYAL MAIL OR DHL WITH YOUR TRACKING NUMBER FOR THESE ENQUIRIES

1. I’M UNSURE OF WHAT SIZE TO ORDER? 

Each product has a brief description on it, including the size the model is wearing which you may use as a guide. We advise all customers to view our sizing chart before purchasing from WMNS. The chart gives detailed instructions on how to measure yourself to calculate what size should fit you.

Still not sure? Contact one of our WMNS WEAR advisors at customercare@wmnswear.com 

2. DO YOU SHIP INTERNATIONALLY? 

Yes, we offer worldwide shipping. See Shipping & Care for more information.

3. WHAT SHOULD I DO IF MY ITEM DOES NOT FIT? 
We urge all our customers to check our sizing guide prior to purchasing. We do not offer refunds and can only exchange items subject to size availability.

Please refer to our Exchange Policy for more detail

4. HOW WILL MY DETAILS BE USED?

Through using www.wmnswear.com you give your consent to the collection and use of personal information, in regards to the company. WMNS WEAR Ltd will never share or sell your personal information to third parties without your consent.

5. CAN I TRACK MY ORDER?

Once your order has been dispatched you will receive an email including your tracking number click on the URL to track for up to date information on the status of your parcel.

 

6. I STILL HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?

In the case where the time has passed for your chosen method of delivery and you have still not received your item, we would advise you to first check your email inbox (and junk folder) for your tracking information. All items shipped from WMNS WEAR include trackable information on the items status once it has left our premises. By checking this you will get up to date information from the courier on where your item has been.

If you are not satisfied with the courier's tracking update, you can contact their customer service department with your tracking number and they should be able to provide you with further information on your parcels ETA.

Should you require any further assistance after trying the methods above please do contact our customer care team: customercare@wmnswear.com and we will get back to your query as soon as we can.

If your tracking shows a missed delivery attempt, please see Q7.


7. WHAT HAPPENS IF I MISS MY ORDER?

All WMNS WEAR orders must be signed for when delivered, this is to ensure our customers receive the right item(s). If no one is available to sign for your order a ‘We missed you' card will be left at your premises & your package will be sent back to your local depot office for a period of time (please note: this time frame varies depending on location).

If the package is still unclaimed after a period of time it will be sent back to WMNS WEAR. On the occasion that this occurs our customer service team will notify you via email and you will be informed of the next steps to take to have your item redelivered.
WMNS WEAR are not responsible for the re-shipping fee of missed and unclaimed deliveries. 

For International Shipping Customers: You may be able to opt-in to receive SMS and/or email notifications from the courier with real time expected delivery updates. Please visit their website for further information once you have received your tracking information from us via email.


8. MY ORDER INCLUDES PRE-ORDERED ITEMS WHEN CAN I EXPECT TO RECEIVE IT?

If your order contains in stock items as well as pre-order items, your order will be shipped once the pre-ordered items become available. Please note pre-ordered items usually take up to 5 weeks to be shipped out.

9. HOW DO I CANCEL MY ORDER?

Due to our packing and shipping process we can only accept cancellation requests sent to our customer care team at the following email address: customercare@wmnswear.com up to 1 hour after a purchase has been made. The request must include your full name and the order number to be accepted, without this information your request will not be granted.

Please note we do not accept cancellation requests via our social media platforms.


Liquid error: Could not find asset snippets/upsell-now.liquid