Eligibility for Returns

• Items must be unused, unworn, and returned in their original condition with tags and packaging intact.
• No makeup, hair, residue, scents, or damages (including try-on or alterations).
• Refunds or Exchanges are only eligible on full priced items.

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Return Process

• Request a return within 14 days of receipt by completing the form in your package. If you have misplaced the form you can select this link and download the form. You MUST include this into your package. Please note: This form is not a shipping label. Return postage must be purchased separately
• Use your order number (with a #) and the email address associated with the order.
• Include the original invoice and return/exchange form in your package.
• Customers are responsible for ensuring returns reach us; courier issues must be resolved directly. We strongly recommend that you use a tracked service.
• Refunds and store credits are processed within 14 working days (may take longer during busy periods).
• Refunds will be issued for the value of the returned item(s) only. Original shipping and delivery charges are non-refundable and will be deducted from the total refund amount where applicable.. 
• We are not responsible for any item(s) unsuccessfully returned back to our office; it is the customer's responsibility to ensure the returns delivery is successful. In the event of an unsuccessful item return we will not be liable to offer an exchange on the item(s).

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Cancellations & Adjustments

• Email customercare@wmnswear.com with your name, order number, and request within 1 hour of placing your order.
• Requests may not be honored if the order is already with the shipment team.

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Exchanges

• Exchange for the same item in a different size by emailing customercare@wmnswear.com.
• Additional shipping fees apply. Only one exchange is permitted per order.

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Special Policies

• Pre-Order/Made-to-Order Items: 3-6 weeks for production. Non-refundable; store credit only.
• Faulty Items: Must be in original packaging with tags and ribbons intact.
• Sale Items: No refunds or exchanges. All sales (including pop-ups, sample sales, and Black Friday/Cyber Monday) are final.
• Store credit: Please note this is only valid for 365 days (1 year) from the date it is given.

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Rejected Deliveries

• Refused packages (e.g., unpaid taxes or failed delivery) will incur a return shipping fee, deducted from your refund or credit.

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Return Refusal

• Returns that fail to meet the above conditions will be rejected and sent back.
• Deductions may apply for cleaning, repair, or restocking.
• Repeated returns without valid reasons may lead to future return refusals.
• Wardrobing evidence may result in legal action.

For detailed instructions or inquiries, please contact customercare@wmnswear.com.